Import

The website www.bacci.gr is an e-commerce store selling products and services through the Internet (hereinafter referred to as an online store, website or e-shop) created and operated by Sole Trader DIMITRIOS BATSIS……SHOPPING EXPERIENCE SMPC, based in Siatista in the Municipality of  Voio Kozani, Address: GIOULEKA 1, Postcode:50300 , Tax number (AFM): 113287115 and Public Finance Authority (DOU): KOZANIS, email address: info@bacci.gr, customer service line of online store: +30694 5196799, (hereinafter referred to as the COMPANY).

The following terms and conditions will apply to the use of the online store under the trademark www.bacci.gr at email address www.bacci.gr. Any user who enters and trades with, or makes use of, the e-shop’s services (hereinafter referred to as “visitor” and/or “user” or “customer” dependent on whether they only visit the store, place an order or sell products and services) is hereby deemed to consent to and accept unconditionally the following terms, without exception. Any user not agreeing with these terms must undertake to refrain from visiting or using the site, and from entering into any transaction with it, or any other use of the e-shop.

General Terms

The COMPANY reserves the right to modify or revise freely these terms and conditions of use as well as transactions from the online store whenever it deems it necessary, and undertakes to inform consumers of such changes via the pages of the e-shop. All contracts via the e-shop will be drawn up in the Greek language.

Information & Products Provided

The COMPANY is committed to ensuring that all information provided in the online store is accurate, truthful and complete, as regards both the identity of the COMPANY and all transactions via the online store. The COMPANY may not, in all good faith, be held responsible for nor bound by electronic data entries made in error / omission by the general public and is entitled to correct them whenever they perceive their existence.

Limitation of Liability

THE COMPANY in the context of its transactions via the e-shop is not responsible and shall not be liable for compensation for any fault or damage arising from the cancellation, non-execution or delay of orders, for any reason. It does not guarantee the availability of products displayed in the online store, but informs the customer of their availability or unavailability based on the information available and undertakes, in the event of a change in this information, to inform customers in good time of unavailability, in which case it shall have no further liability. The online store provides content (ie information, names, photos, illustrations), products and services available through the site “as seen”. In no event shall the Company be liable in civil or criminal terms for any damages (whether positive, special or incidental, which are indicative and not restrictive, alternatively and/or cumulatively consist of loss of profits, data, monetary satisfaction, etc.) suffered by a visitor to the e-shop or a third party from a cause related to the operation or inoperation and/or use of the website and/or inability to provide services and/or products and/or information made available by him/her and/or any unauthorised third-party interventions in products and/or services and/or information made available through it.

Intellectual property rights

All content of the online store, including logos, pictures, images, graphics, photographs, drawings, texts, etc. are the intellectual property of the COMPANY and are protected under the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the COMPANY has been licensed for its own exclusive needs and for the operation of the e-shop. Any copying, transfer or creation of derivative work based on this content or misleading the public about the actual e-shop provider is prohibited. Reproduction, re-issue, upload, broadcast, dissemination or transmission or any other use of the contents in any way or medium for commercial or other purposes is permitted only with the prior written consent of the COMPANY or any other copyright holder. All names, images, logos and distinctive features listed and described by the e-shop under the trademark bacci.gr or the products or services of the COMPANY or third parties are assets of the COMPANY or of the third parties respectively, protected by relevant trademark laws. Their use in the online store does not in any way give any third party permission or rights to use them.

User Responsibilities

The user/customer agrees and undertakes to use the services, information and data of the online store as provided for by law and based on the rules of good faith and business ethics. He/she is required not to use the online store with the trademark bacci.gr to: 1. send, post, send by e-mail or otherwise transmit any content that is illegal for any reason, cause unlawful offence and damage to the COMPANY or to any third party, violate the trust or confidentiality of any person’s information 2. send, post, send by e-mail, or otherwise transmit any content that causes offence or damage to users’ moral or social standing or to the under-aged etc. 3. send, post, send by e-mail or otherwise transmit any content which he/she has no right to share by law or under current contracts (such as inside information, proprietary and confidential information acquired or disclosed as part of an employment relationship or covered by confidentiality agreements), 4. send, post, email, or otherwise transmit any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of third parties of any kind, 5. send, post, email, or otherwise transmit any material containing software viruses or any other code, files or programs designed to interrupt, damage, destroy or operate any software or computer hardware, 6. intentionally or unintentionally violate applicable laws or regulations, 7. Harass third parties in any way, 8. collect or store the personal data of other users.

Limited Licence

bacci.gr, under the terms and conditions set forth herein and all applicable laws and regulations, grants you a non-exclusive, non-transferable, limited personal right to access, use and present this website and its contents. This licence is not a transfer of title to the site or its data and is subject to the following restrictions: (1) you must keep on all copies of the Site and its data, notices of copyright and other proprietary rights, and (2) you may not modify the site and its details in any way or reproduce or present it publicly, or distribute or otherwise use the Website or its data for any public or commercial purpose unless otherwise permitted herein.

Links to the website www.bacci.gr

The links included in the online store direct the user to other store pages or, in some cases, away from the e-shop to third-party websites, businesses, etc. These related sites are outside the control of the COMPANY and the COMPANY does not bear any responsibility for the contents of any such website or any link included in an associated website, or any changes or updates to such websites. The COMPANY is not responsible for Internet broadcasts or for any form of transmission received from any linked site. The COMPANY provides these links to its online store only to facilitate the use of the online store, their use is not obligatory for the visitor/customer and the fact that they are being read in the online store does not imply that the COMPANY approves or accepts their content.

Privacy Statement

The COMPANY, created this website for the sole purpose of serving its customers. The bacci.gr website is simple and user-friendly while being designed to meet the specific needs of each user. In order to enjoy the best service, it is important for you, our client, to understand that you must provide us with specific information regarding the handling of your order, which is retained by us. This Privacy Statement and the Terms and Conditions of this website describe the method of collecting data from bacci.gr, the use of such data by us and the terms and conditions of use of this website. This Privacy Statement refers solely to your personal data that you provide to us when placing orders on this site.

What is personal data?

Personal data is information that identifies you directly or indirectly. Indirectly means along with other information, such as your name, postal address, email address and phone number, or a unique device ID number.

General

Information provided voluntarily by users of the site is used by bacci.gr in order to facilitate direct and effective contact with the store, to provide answers to specific queries, to provide customer service and to process customer orders. Information collected by bacci.gr via the website is designed to measure its number of visitors, to define customer requirements for more products and to facilitate business transactions. Bacci.gr does not distribute the e-mail addresses, or any other information related to its users and customers to any other organisation not affiliated with bacci.gr, except to direct partners in the ordering process.

Collection of information

Bacci.gr designed its website so that its users can visit it without having to reveal their identity unless they so wish. Visitors to our site are asked to provide us with their personal data only if they wish to order a product(s), subscribe to our site and/or send an email to bacci.gr.

Use of information. Bacci.gr collects four types of user information: (1) information that the user gives us when registering as a customer, (2) information that the user gives us in order to process his order from bacci.gr, (3) data that the user gives us to participate in competitions held from time to time, (4) data that the user gives us for telephone and internet service activation, (5) information that the user gives us when connecting through another platform (iOS applications, Android, Facebook, Google). When completing any order form on our site, you will be asked for your name, address, postal code, e-mail address, telephone number, credit card details, and payment method. In addition, you may be asked for specific information, such as order shipping/collection details, billing information, or details relating to a quotation you have requested. Bacci.gr uses the information you provide to us during online form submission in order to contact you about (i) the delivery of your order to you, (ii) confirmation of your identify as necessary, (iii) new or alternative products offered by bacci.gr, (iv) special offers from bacci.gr, (v) activation of telephone or internet service, (vi) receiving prizes following a competition draw. You have the option to choose whether or not to receive such communications from bacci.gr by sending your request via e-mail to info@bacci.gr.

Access to Information. The processing of every order requires the collection of personal information, for delivery or reservation of an order. In addition, credit card data, the billing of which requires legal proof of identity on first use, is protected in all circumstances. Any supporting document or registration certifying and declaring the identity of the customer remains strictly confidential and is controlled only by the relevant department of bacci.gr. By submitting your personal data in this way you consent to that data being used by bacci.gr employees for the reasons outlined above. Bacci.gr requires its employees and anyone carrying out website maintenance to provide clients with the security standards outlined in this Privacy Statement. In no other circumstances will bacci.gr share your personal information with others without your prior consent, unless required by law. Please be aware however that under certain conditions permitted or required by law or judgment, collection, use and disclosure of your personal data collected online may be given without your prior consent (for example, in the case of a court ruling).

Use of personal data

We will use your personal data for the purposes outlined above. We do not collect or process any additional or other types of personal data except that necessary to fulfil the respective purpose. We will use personal data only as defined in this Privacy Policy unless you have specifically given your consent to another use of your personal information. If we intend to use personal data processed with your consent for purposes other than those disclosed in this consent, we will notify you in advance and, where processing is based on your consent, we will use your personal data for another purpose only with your permission.

Use of customer data for advertising purposes. To continuously improve and enhance our services, we may send you e-mail marketing messages related to our business that may be of interest to you. You can select the type of communications you want to receive at any time by updating your email preferences. You can also unsubscribe at any time. Sending SMS to the mobile phone number that you have given us during your order is done to inform you of the progress of your order. You can choose whether or not you want to receive promotional material via sms through the account you have created on our website.

– Consent: We will not use your data for advertising purposes unless you have freely given your prior explicit consent. – However, for existing customers, we may use the email address you provide via our existing customer relationship to provide you with marketing materials related to similar products or services that you have previously requested, used, or may be interested in. You can, however, decline this use on receipt and each time a message is sent. In order to stop receiving emails for marketing purposes, follow the instructions in the emails you receive.

Legal obligations and legal defence. We may need to use and maintain personal data for legal and compliance purposes, such as preventing, detecting, or investigating a crime, preventing loss, fraud or any other misuse of our services and IT systems. We may also use your personal data for internal and external audit requirements, information security purposes, or for the protection or exercise of our rights, privacy, security, property or those of other persons.

Using the home page (www.bacci.gr). This Privacy Policy also applies to the use of our website www.bacci.gr (the “Website”), with the following mechanisms and features which relate to confidentiality.

Returns Policy

The COMPANY by providing the online store allows you, via the full descriptions on its pages, to access available products from your computer screen quickly and easily. Wishing to highlight the benefits of using the internet for everyday purchases, we set out the terms and conditions for returning defective or non-defective products below.

Product Returns due to delivery error

In cases where delivery of goods differs from those sold, in type or quantity, or an item previously agreed in writing with the COMPANY is missing, the customer shall return the products for us to inspect and determine the error. In such cases the costs of returning the products to the company as well as the cost of returning them to the customer are borne by the COMPANY provided the company’s choice of carrier is accepted.

Returning defective products

Should it be determined that the article has a manufacturing defect, provided this is confirmed by the authorised repairer providing the warranty or if the Company itself provides the guarantee directly, the following shall apply:

• The warranty is provided for a limited period of time as stated in the product’s features. After the end of this period, repair or replacement of the product is possible with an additional charge subject to the customer’s consent.

• The product to be replaced must be returned with all accompanying documents (eg ID card, retail receipt and so on) and full packaging.

• Products will be returned either through the Company’s own transport means or by courier, or at one of the stores owned by COMPANY under the brand “bacci.gr” nationwide. In cases of return by courier, the customer is charged the cost of the shipment to the COMPANY and the COMPANY is charged the cost of dispatching the replaced or repaired product.

• After products are returned, the defect reported by the customer is checked and the results of the inspection communicated to him.

• If a defect is found, the product is repaired or replaced, otherwise the transaction is cancelled if the product cannot be repaired within a reasonable time and the COMPANY cannot find another product of equal or better specification or equivalent value as replacement. If the transaction is cancelled, refund will be via the same method by which the customer made the original payment to the COMPANY.

• In the case of credit card payment, the COMPANY is obliged to inform the issuing bank of the cancellation of the transaction. The bank will process the transaction according to its contract with the customer and the COMPANY shall have no further responsibility. After making such notification the COMPANY has no responsibility for the time and manner of execution of the refund, which is governed by the abovementioned contract. In the case of cash payment, if the customer chose the “collect from store” option, he can be refunded at any branch of the COMPANY’s network. In the case of a bank transfer payment, a bank transfer will be made from the COMPANY account to the customer account.

• In the event that products are returned damaged or incomplete, the Online Shop has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and unilaterally and unconditionally made in total or partial offset of the claim against the customer.

Returning products which are considered defective on delivery (DOA)

Refunds of products that are considered defective on delivery (DOA) will be accepted within seven (7) calendar days of delivery to the customer. In addition, the product should not be damaged and must have all the original accompanying documents (eg ID card, retail receipt and so on) and full packaging. In these cases, the following shall apply:

• The product is received and inspected to determine the defect reported by the CUSTOMER.

• Once received and checked by the COMPANY, the item will be replaced with a new one or, in the case of unavailability, with another new product of the same quality and price, otherwise, if the customer does not wish the item to be replaced, the original purchase price will be refunded to the customer, via the same method by which the customer made the original payment to the COMPANY

• In the case of credit card payment, the COMPANY is obliged to inform the issuing bank of the cancellation of the transaction. The bank will process the transaction according to its contract with the customer and the COMPANY shall have no further responsibility. After making such notification the COMPANY has no responsibility for the time and manner of execution of the refund, which is governed by the abovementioned contract. In the case of cash payment, if the customer chose the “collect from store” option, he can be refunded at any branch of the COMPANY’s network. In the case of a bank transfer payment, a bank transfer will be made from the COMPANY account to the customer account.

• Shipping costs for return of the products to the COMPANY and for the return to the CUSTOMER of the replacement product shall be borne by the COMPANY.

• In the event that products are returned damaged or incomplete, the Online Shop has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and unilaterally and unconditionally made in total or partial offset of the claim against the customer.

Return of non-defective products – Customer’s Right of Withdrawal

The CUSTOMER has the right to withdraw from the purchase contract within 14 calendar days of delivery (in the case of products) or, if there are multiple products in the same order, from delivery of the last product while there is an obligation to deliver products at regular intervals from the delivery of the first. Withdrawal is subject to the following conditions:

• Withdrawal is justifiable and without any charge, and if the item has already been delivered, the customer must return the product exactly in the condition received, with all its parts and accompanying forms and its packaging in excellent condition. Return of the item is accepted only if the purchaser has first paid any amount already paid by the company for the shipment of the item to him and for shipping costs for the return of the item.

• The withdrawal statement must be made in writing or electronically and the COMPANY is obliged to acknowledge receipt promptly.

• Following the withdrawal notice, the COMPANY is obliged to refund the price paid within 14 days of receipt of the products.

• Return shipping costs are not refunded if the customer had chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY.

• Monies will be returned to the customer by the same means as their original collection. In the case of credit card payment, the COMPANY is obliged to inform the issuing bank of the cancellation of the transaction. The bank will process the transaction according to its contract with the customer and the COMPANY shall have no further responsibility. After making such notification the COMPANY has no responsibility for the time and manner of execution of the refund, which is governed by the abovementioned contract. In the case of cash payment, if the customer chose the “collect from store” option, he will be refunded at the branch used for collection. In the case of a bank transfer payment, a bank transfer will be made from the COMPANY account to the customer account.

•  The customer is responsible for compensating the company if he has made any use of the product other than that necessary to ascertain the nature, characteristics and operation of the goods in the period up to the date of the declaration of withdrawal. The nature, characteristics and operation of the goods should be ascertained on the basis of the information provided on the outer packaging of each product as well as the additional information provided by the company and without opening the packaging of the goods and operating the product. The company is willing to respond to any query from the customer about the nature and operation of the products by providing additional information in electronic or other ways. Opening the packaging or operating the products causes their value to be automatically reduced as the product is then deemed to be second-hand and the customer must compensate the company for the reduction in the value of the product. The reduction in value resulting from opening of the packaging and, consequently, from the product’s designation as a second-hand item is determined on a case-by-case basis by the company and is usually in the order of 20% -30%. The COMPANY is also entitled to agree its compensation with the customer by mutual offsetting.

• In the event that products are returned damaged or incomplete, the Online Shop has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and unilaterally and unconditionally made in total or partial offset of the claim against the customer.

Exceptions to withdrawal

It is not possible to withdraw from

•  the supply of goods manufactured in accordance with consumer specifications or clearly personalised

Safe Products – Warranty Terms

The products available from the COMPANY are durable products bearing all necessary authentication. The products are accompanied by written cleaning instructions, in Greek.

The warranty form always includes the name and address of the guarantor, the product to which the warranty relates, its exact content, its duration, its local area of validity, and the rights conferred by applicable laws.

The duration of the warranty of the device will be as stated by the manufacturer from the date of purchase and allows defects to be rectified free of charge, provided the following conditions are met:

• The dealer’s guarantee and proof of purchase of the device are produced

• The fixed components of the device have not been tampered with (SerialNo.)

• The fault is not excluded in the manufacturer’s written guarantee for the device.

For further information, we are available either by phone on +302465021481 or via e-mail at info@bacci.gr.