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Terms and Conditions of Use

Import

The website www.bacci.gr is an e-commerce store selling products and services through the Internet (hereinafter referred to as an online store, website or e-shop) created and operated by Sole Trader DIMITRIOS BATSIS……SHOPPING EXPERIENCE SMPC, based in Siatista in the Municipality of  Voio Kozani, Address: GIOULEKA 1, Postcode:50300 , Tax number (AFM): 113287115 and Public Finance Authority (DOU): KOZANIS, email address: info@bacci.gr, customer service line of online store: +30694 5196799, (hereinafter referred to as the COMPANY).

 

The following terms and conditions will apply to the use of the online store under the trademark www.bacci.gr at email address www.bacci.gr. Any user who enters and trades with, or makes use of, the e-shop’s services (hereinafter referred to as “visitor” and/or “user” or “customer” dependent on whether they only visit the store, place an order or sell products and services) is hereby deemed to consent to and accept unconditionally the following terms, without exception. Any user not agreeing with these terms must undertake to refrain from visiting or using the site, and from entering into any transaction with it, or any other use of the e-shop.

General Terms

The COMPANY reserves the right to modify or revise freely these terms and conditions of use as well as transactions from the online store whenever it deems it necessary, and undertakes to inform consumers of such changes via the pages of the e-shop. All contracts via the e-shop will be drawn up in the Greek language.

Information & Products Provided

The COMPANY is committed to ensuring that all information provided in the online store is accurate, truthful and complete, as regards both the identity of the COMPANY and all transactions via the online store. The COMPANY may not, in all good faith, be held responsible for nor bound by electronic data entries made in error / omission by the general public and is entitled to correct them whenever they perceive their existence.

Limitation of Liability

 

THE COMPANY in the context of its transactions via the e-shop is not responsible and shall not be liable for compensation for any fault or damage arising from the cancellation, non-execution or delay of orders, for any reason. It does not guarantee the availability of products displayed in the online store, but informs the customer of their availability or unavailability based on the information available and undertakes, in the event of a change in this information, to inform customers in good time of unavailability, in which case it shall have no further liability. The online store provides content (ie information, names, photos, illustrations), products and services available through the site “as seen”. In no event shall the Company be liable in civil or criminal terms for any damages (whether positive, special or incidental, which are indicative and not restrictive, alternatively and/or cumulatively consist of loss of profits, data, monetary satisfaction, etc.) suffered by a visitor to the e-shop or a third party from a cause related to the operation or inoperation and/or use of the website and/or inability to provide services and/or products and/or information made available by him/her and/or any unauthorised third-party interventions in products and/or services and/or information made available through it.

Intellectual property rights

 

All content of the online store, including logos, pictures, images, graphics, photographs, drawings, texts, etc. are the intellectual property of the COMPANY and are protected under the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the COMPANY has been licensed for its own exclusive needs and for the operation of the e-shop. Any copying, transfer or creation of derivative work based on this content or misleading the public about the actual e-shop provider is prohibited. Reproduction, re-issue, upload, broadcast, dissemination or transmission or any other use of the contents in any way or medium for commercial or other purposes is permitted only with the prior written consent of the COMPANY or any other copyright holder. All names, images, logos and distinctive features listed and described by the e-shop under the trademark bacci.gr or the products or services of the COMPANY or third parties are assets of the COMPANY or of the third parties respectively, protected by relevant trademark laws. Their use in the online store does not in any way give any third party permission or rights to use them.

User Responsibilities

 

The user/customer agrees and undertakes to use the services, information and data of the online store as provided for by law and based on the rules of good faith and business ethics. He/she is required not to use the online store with the trademark bacci.gr to: 1. send, post, send by e-mail or otherwise transmit any content that is illegal for any reason, cause unlawful offence and damage to the COMPANY or to any third party, violate the trust or confidentiality of any person’s information 2. send, post, send by e-mail, or otherwise transmit any content that causes offence or damage to users’ moral or social standing or to the under-aged etc. 3. send, post, send by e-mail or otherwise transmit any content which he/she has no right to share by law or under current contracts (such as inside information, proprietary and confidential information acquired or disclosed as part of an employment relationship or covered by confidentiality agreements), 4. send, post, email, or otherwise transmit any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of third parties of any kind, 5. send, post, email, or otherwise transmit any material containing software viruses or any other code, files or programs designed to interrupt, damage, destroy or operate any software or computer hardware, 6. intentionally or unintentionally violate applicable laws or regulations, 7. Harass third parties in any way, 8. collect or store the personal data of other users.

Limited Licence

 

bacci.gr, under the terms and conditions set forth herein and all applicable laws and regulations, grants you a non-exclusive, non-transferable, limited personal right to access, use and present this website and its contents. This licence is not a transfer of title to the site or its data and is subject to the following restrictions: (1) you must keep on all copies of the Site and its data, notices of copyright and other proprietary rights, and (2) you may not modify the site and its details in any way or reproduce or present it publicly, or distribute or otherwise use the Website or its data for any public or commercial purpose unless otherwise permitted herein.

Links to the website www.bacci.gr

 

The links included in the online store direct the user to other store pages or, in some cases, away from the e-shop to third-party websites, businesses, etc. These related sites are outside the control of the COMPANY and the COMPANY does not bear any responsibility for the contents of any such website or any link included in an associated website, or any changes or updates to such websites. The COMPANY is not responsible for Internet broadcasts or for any form of transmission received from any linked site. The COMPANY provides these links to its online store only to facilitate the use of the online store, their use is not obligatory for the visitor/customer and the fact that they are being read in the online store does not imply that the COMPANY approves or accepts their content.

Privacy Statement

 

The COMPANY, created this website for the sole purpose of serving its customers. The bacci.gr website is simple and user-friendly while being designed to meet the specific needs of each user. In order to enjoy the best service, it is important for you, our client, to understand that you must provide us with specific information regarding the handling of your order, which is retained by us. This Privacy Statement and the Terms and Conditions of this website describe the method of collecting data from bacci.gr, the use of such data by us and the terms and conditions of use of this website. This Privacy Statement refers solely to your personal data that you provide to us when placing orders on this site.

What is personal data?

 

Personal data is information that identifies you directly or indirectly. Indirectly means along with other information, such as your name, postal address, email address and phone number, or a unique device ID number.

General

 

Information provided voluntarily by users of the site is used by bacci.gr in order to facilitate direct and effective contact with the store, to provide answers to specific queries, to provide customer service and to process customer orders. Information collected by bacci.gr via the website is designed to measure its number of visitors, to define customer requirements for more products and to facilitate business transactions. Bacci.gr does not distribute the e-mail addresses, or any other information related to its users and customers to any other organisation not affiliated with bacci.gr, except to direct partners in the ordering process.

Collection of information

 

Bacci.gr designed its website so that its users can visit it without having to reveal their identity unless they so wish. Visitors to our site are asked to provide us with their personal data only if they wish to order a product(s), subscribe to our site and/or send an email to bacci.gr.

 

Use of information. Bacci.gr collects four types of user information: (1) information that the user gives us when registering as a customer, (2) information that the user gives us in order to process his order from bacci.gr, (3) data that the user gives us to participate in competitions held from time to time, (4) data that the user gives us for telephone and internet service activation, (5) information that the user gives us when connecting through another platform (iOS applications, Android, Facebook, Google). When completing any order form on our site, you will be asked for your name, address, postal code, e-mail address, telephone number, credit card details, and payment method. In addition, you may be asked for specific information, such as order shipping/collection details, billing information, or details relating to a quotation you have requested. Bacci.gr uses the information you provide to us during online form submission in order to contact you about (i) the delivery of your order to you, (ii) confirmation of your identify as necessary, (iii) new or alternative products offered by bacci.gr, (iv) special offers from bacci.gr, (v) activation of telephone or internet service, (vi) receiving prizes following a competition draw. You have the option to choose whether or not to receive such communications from bacci.gr by sending your request via e-mail to info@bacci.gr.

 

Access to Information. The processing of every order requires the collection of personal information, for delivery or reservation of an order. In addition, credit card data, the billing of which requires legal proof of identity on first use, is protected in all circumstances. Any supporting document or registration certifying and declaring the identity of the customer remains strictly confidential and is controlled only by the relevant department of bacci.gr. By submitting your personal data in this way you consent to that data being used by bacci.gr employees for the reasons outlined above. Bacci.gr requires its employees and anyone carrying out website maintenance to provide clients with the security standards outlined in this Privacy Statement. In no other circumstances will bacci.gr share your personal information with others without your prior consent, unless required by law. Please be aware however that under certain conditions permitted or required by law or judgment, collection, use and disclosure of your personal data collected online may be given without your prior consent (for example, in the case of a court ruling).

Use of personal data

 

We will use your personal data for the purposes outlined above. We do not collect or process any additional or other types of personal data except that necessary to fulfil the respective purpose. We will use personal data only as defined in this Privacy Policy unless you have specifically given your consent to another use of your personal information. If we intend to use personal data processed with your consent for purposes other than those disclosed in this consent, we will notify you in advance and, where processing is based on your consent, we will use your personal data for another purpose only with your permission.

 

Use of customer data for advertising purposes. To continuously improve and enhance our services, we may send you e-mail marketing messages related to our business that may be of interest to you. You can select the type of communications you want to receive at any time by updating your email preferences. You can also unsubscribe at any time. Sending SMS to the mobile phone number that you have given us during your order is done to inform you of the progress of your order. You can choose whether or not you want to receive promotional material via sms through the account you have created on our website.

– Consent: We will not use your data for advertising purposes unless you have freely given your prior explicit consent. – However, for existing customers, we may use the email address you provide via our existing customer relationship to provide you with marketing materials related to similar products or services that you have previously requested, used, or may be interested in. You can, however, decline this use on receipt and each time a message is sent. In order to stop receiving emails for marketing purposes, follow the instructions in the emails you receive.

 

Legal obligations and legal defence. We may need to use and maintain personal data for legal and compliance purposes, such as preventing, detecting, or investigating a crime, preventing loss, fraud or any other misuse of our services and IT systems. We may also use your personal data for internal and external audit requirements, information security purposes, or for the protection or exercise of our rights, privacy, security, property or those of other persons.

 

Using the home page (www.bacci.gr). This Privacy Policy also applies to the use of our website www.bacci.gr (the “Website”), with the following mechanisms and features which relate to confidentiality.

Cookies

 

Bacci.gr may use cookies as part of the facility and operation of services through its website. Cookies are small (text) files, which are sent and stored on the user’s computer, allowing sites such as bacci.gr to function seamlessly and without technical abnormalities, to collect multiple user options, to identify frequent users, to facilitate their access, and for data collection to improve the content of the site. Cookies do not cause harm to users’ computers nor to the files stored on them. We use cookies to provide you with information and to process orders; they also allow us to present you with advertising and educational content relevant to your interests and needs. Please keep in mind that cookies are absolutely necessary in order for the website www.bacci.gr to function properly and seamlessly.

 

Cookies are divided into the following categories:

– Required Cookies. These allow you to perform basic site features such as adding products to your cart, storing products in a wish list, online payment. Without these necessary cookies, the smooth functioning of x is directly affected, your personal navigation experience is limited, and basic e-commerce functionality may be impaired.

– Functionality cookies. These cookies remember your preferences while browsing our site so that we can suggest the right products for your needs and help you find what you are looking for much more easily.

– Performance cookies. Performance cookies collect information about how visitors use our website. They allow us to see which pages are visited more often, inform us if users encounter a problem while navigating etc. These cookies do not collect information that identifies the visitor as the information is aggregated and hence anonymous. They are only used to improve the way bacci.gr works.

– Advertising Cookies. These cookies are used to provide ads relevant to you and your interests. They are also used to send ads or offers that best meet your needs, thus limiting unwanted and meaningless promotional messages. They also help us measure the effectiveness of our advertising campaigns.

– Analytics Cookies. Are a subset of functionality cookies and allow us to evaluate the effectiveness of the various functions of our site, thereby continuously improving the experience we offer you.

 

Third-party vendors, including Google, may display COMPANY ads on websites, use cookies to update, optimise, and display ads based on a user’s previous visit to www.bacci.gr.

Bacci.gr may also use cookies from a previous visit to its site for repeat marketing.

You may opt out of such use of cookies by Google by clicking here. You can also set your browser (Chrome, Firefox Edge, etc) to notify you before a cookie is saved and decide whether you wish to accept or discard it. In this case, bear in mind that you may not be able to take full advantage of it. Bacci.gr may use Google Analytics features for display ads (e.g., remarketing, network display reports, Google display, etc.). By using Advertising Settings, visitors can opt out of Google Analytics for display ads and also adjust Google Display Network ads. Here are the available opt-out options of Google Analytics for the web.

Bacci.gr complies with the Google AdWords Interest-Based Advertising Policy and restrictions of sensitive categories and:

Bacci.gr and third-party vendors, including Google, collectively use a cookie (such as the Google Analytics cookie) to update, optimise, and display ads, in accordance with previous user visits to their site, to run reports about how ads appear on bacci.gr, other uses of advertising services, interactions with such advertisements, and advertising services related to visits to bacci.gr. Bacci.gr may use data from Google’s interest-based advertising or third-party audience data (such as age, gender, and interests) with Google Analytics.

We reserve the right to change this cookie policy at any time. Any changes to this Cookie policy will apply once the revised Cookie policy is available on our site.

Third-party advertisers and other businesses we partner with may use their own Cookies to collect information about your activities on our site. These Cookies are outside of our control.

Business transfer

 

With respect to any reorganisation, restructuring, merger or sale or other transfer of assets (jointly “Business Transfer”), we will transfer data, including personal data, to a reasonable extent and as necessary for the Transfer of Business, and provided that the recipient agrees to respect your personal data in a way that is consistent with applicable data protection laws. We will continue to ensure the confidentiality of any personal data and we will inform the affected individuals before the personal data becomes subject to a different privacy policy.

Processing of personal data of minors

 

The Company will not collect or process the personal data of children under the age of 16 unless parental consent has been given in accordance with applicable local law. If we realise that a child’s personal data has been collected in error, we will delete that data without undue delay.

Processing of sensitive data

 

We may, in some cases, process special categories of personal data about you (“sensitive data”). Sensitive data is defined as personal data that reveal racial or ethnic origin, political opinions, religious or philosophical beliefs, participation in trade unions, genetic data, biometric data to identify an actual person, health or sexual life, or sexual orientation. For example, we may process sensitive data that you have made public. We may also process sensitive data, where appropriate, to support, exercise or defend legal claims. We may also process your sensitive data if you freely give your explicit and separate consent in a specific context for a particular purpose.

Correction, Modification or Deletion of Data

 

Bacci.gr allows its users to correct, change, add or delete data and information submitted to bacci.gr. If you choose to delete such data bacci.gr will act promptly to delete this information from its archives. For the protection and security of the user, bacci.gr will make every effort to ensure that the person making the changes is the genuine user. In order to access, change or delete your personal data, report problems with the operation of the website or to make any other enquiries contact bacci.gr via www.bacci.gr or via e-mail to sales@bacci.gr. Modification or correction of your personal data can also be done through the bacci.gr registration page. Please be advised that while we will do our utmost to protect your personal data, protecting your password on our website is your own responsibility.

Secure Transactions

 

Bacci.gr is committed to ensuring the security and integrity of the data it collects on users of its website. Bacci.gr has adopted procedures that protect the personal data users submit to its website or provide by any other means (eg by telephone). These procedures protect user data from any unauthorised access or disclosure, loss or misuse, change or destruction. They also help to verify that such items are accurate and are used in a proper way. Your connection is secure as it uses SSL (Secure Socket Layer) technology. SSL technology is based on a keycode for encrypting data before sending it over an SSL connection. Security control between the data and the Server is based on a unique key code ensuring full communication. The browsers Netscape Navigator, Internet Explorer, Mozilla Firefox, Opera, Safari support SSL protocol and their use is recommended to connect to the bacci.gr website.

We apply an appropriate level of security and have implemented all reasonable physical, electronic and administrative procedures to safeguard the data we collect from accidental or unlawful destruction, loss, alteration or unauthorised disclosure and to prevent personal data from being transmitted, stored or otherwise processed. Our information security policies are closely aligned with widely accepted international standards and are regularly reviewed and updated whenever necessary to meet our business needs, technology changes and regulatory requirements. Access to your personal data is granted only to staff or direct associates of the Company who are required to have such information for the servicing of orders. In the event of a breach of data containing personal information, the Company will abide by the applicable law regarding notification of the breach.

Your legal rights

 

As a data subject you have specific legal rights regarding the personal data we collect from you. The Company will respect your rights and deal adequately with your concerns. The following list contains information about your legal rights under applicable data protection laws:

  • Right to withdraw consent: Where processing of personal data is based on your consent, you may withdraw this consent at any time.
  • Right to correct: You may ask us to correct your personal data. We make reasonable efforts to keep your personal data in our possession or control and used on a continuous basis, accurate, complete, current and relevant, based on the latest information available to us. You can also check and correct your personal information from within your personal account at bacci.gr
  • Right of limitation: You can ask us to restrict the processing of your personal data if
    • You dispute the accuracy of your personal data for the period required to verify its accuracy,
    • Such processing is illegal and you are requesting limitation of processing rather than deleting your personal data,
    • We no longer need your personal data, but you need it to support, exercise or defend legal claims, or
    • You object to processing for a period while we verify whether our legitimate interests override yours.
  • Right of access: You may request information about personal data we hold about you, including information about the categories of personal data in our possession or control, for what purpose they are used, from whom they were collected, if not from you directly, and to whom they have been notified, as appropriate. You may receive from us free of charge a copy of the personal data we hold about you. We reserve the right to charge a reasonable fee for any further copies that you may request.
  • Right of portability: Upon your request, we will transfer your data to another responsible controller where technically feasible, provided that the processing is based on your consent or is necessary for the performance of a contract. Instead of receiving a copy of your personal information, you can ask us to transfer your data to another data processor you suggest to us directly.
  • Right to delete: You can ask us to delete your personal information, where
    • The personal data is no longer necessary in relation to the purposes for which it was collected or processed
    • You have the right to object to further processing of your personal data and you exercise this right
    • Processing is based on your consent, you withdraw your consent and there is no other legal basis for processing
    • Your personal data has been illegally processed, unless such processing is essential
    • To comply with a legal obligation that requires processing by us
    • There are specific legal obligations to perform a task
  • Right to object: You may object – at any time – to the processing of your personal data because of your individual circumstances, provided that the processing is not based on your own consent but in our legitimate interest or in the legitimate interests of third parties. In such cases, we will no longer process your personal data unless we can demonstrate overriding legitimate reasons and a superior interest in processing or supporting, exercising or defending legal claims. If you object to such processing, please specify whether you wish to delete your personal data or restrict its processing by us.
  • Right to lodge a complaint: In case of suspected breach of applicable privacy laws, you can file a complaint with the data protection supervisor in the country where you live or in which the alleged breach took place.

Please note:

  • Time limit: We will try to complete your request within 30 days. However, the deadline may be extended for certain reasons relating to the specific legal right or complexity of your request.
  • Restriction of access: In some cases, we may not be able to provide access to some or all of your personal data under statutory provisions. If we deny your request for access, we will let you know the reason for this refusal.
  • Non-recognition: In some cases, we may not be able to search for your personal data due to the identifying information you provide in your application. Two examples of personal data that we cannot look up when providing your name and email address are:
    • data collected through browser cookies,
    • data collected from social networks where you have posted your comment under a nickname that is not known to us.

In such cases, where we cannot identify you as a data subject, we are not in a position to comply with your request to exercise your legal rights as described in this article unless you provide us with additional information that allows us to identify you.

  • Exercising your legal rights: In order to exercise your legal rights, please contact us by e-mail. You can also contact our Data Protection Officer directly at info@bacci.gr.

Retaining your personal data

 

In general, we will delete the personal data we collect from you if it is no longer necessary for the purposes for which it was originally collected. However, we may be asked to store your personal data for longer because of legal provisions.

In addition, we will not delete all of your personal data if you have asked us not to communicate with you in the future. For this purpose, the Company maintains records that contain information about people who do not wish us to communicate with them in the future (e.g., through group emails). We categorise your requests as consent to the storage of your personal data for the purposes of maintaining that file unless otherwise instructed by you.

Please address questions on data protection issues and any requests for the exercise of your legal rights to the data controller at info@bacci.gr.

Periodic Changes

 

Bacci.gr is constantly expanding, updating and improving its website, and related products and services, and will update this policy accordingly. We recommend you read this procedure at regular intervals in order to be notified of any changes to the content of this privacy policy. This policy will be modified from time to time without prior notice to users.

Acceptance of bacci.gr’s Privacy Procedures

 

If you use this website you accept and consent to this Privacy Statement as well as to the terms and conditions of use of the website communicated via the site.

Returns Policy

 

The COMPANY by providing the online store allows you, via the full descriptions on its pages, to access available products from your computer screen quickly and easily. Wishing to highlight the benefits of using the internet for everyday purchases, we set out the terms and conditions for returning defective or non-defective products below.

Product Returns due to delivery error

In cases where delivery of goods differs from those sold, in type or quantity, or an item previously agreed in writing with the COMPANY is missing, the customer shall return the products for us to inspect and determine the error. In such cases the costs of returning the products to the company as well as the cost of returning them to the customer are borne by the COMPANY provided the company’s choice of carrier is accepted.

Returning defective products

Should it be determined that the article has a manufacturing defect, provided this is confirmed by the authorised repairer providing the warranty or if the Company itself provides the guarantee directly, the following shall apply:

• The warranty is provided for a limited period of time as stated in the product’s features. After the end of this period, repair or replacement of the product is possible with an additional charge subject to the customer’s consent.

• The product to be replaced must be returned with all accompanying documents (eg ID card, retail receipt and so on) and full packaging.

• Products will be returned either through the Company’s own transport means or by courier, or at one of the stores owned by COMPANY under the brand “bacci.gr” nationwide. In cases of return by courier, the customer is charged the cost of the shipment to the COMPANY and the COMPANY is charged the cost of dispatching the replaced or repaired product.

• After products are returned, the defect reported by the customer is checked and the results of the inspection communicated to him.

• If a defect is found, the product is repaired or replaced, otherwise the transaction is cancelled if the product cannot be repaired within a reasonable time and the COMPANY cannot find another product of equal or better specification or equivalent value as replacement. If the transaction is cancelled, refund will be via the same method by which the customer made the original payment to the COMPANY.

• In the case of credit card payment, the COMPANY is obliged to inform the issuing bank of the cancellation of the transaction. The bank will process the transaction according to its contract with the customer and the COMPANY shall have no further responsibility. After making such notification the COMPANY has no responsibility for the time and manner of execution of the refund, which is governed by the abovementioned contract. In the case of cash payment, if the customer chose the “collect from store” option, he can be refunded at any branch of the COMPANY’s network. In the case of a bank transfer payment, a bank transfer will be made from the COMPANY account to the customer account.

• In the event that products are returned damaged or incomplete, the Online Shop has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and unilaterally and unconditionally made in total or partial offset of the claim against the customer.

Returning products which are considered defective on delivery (DOA)

Refunds of products that are considered defective on delivery (DOA) will be accepted within seven (7) calendar days of delivery to the customer. In addition, the product should not be damaged and must have all the original accompanying documents (eg ID card, retail receipt and so on) and full packaging. In these cases, the following shall apply:

• The product is received and inspected to determine the defect reported by the CUSTOMER.

• Once received and checked by the COMPANY, the item will be replaced with a new one or, in the case of unavailability, with another new product of the same quality and price, otherwise, if the customer does not wish the item to be replaced, the original purchase price will be refunded to the customer, via the same method by which the customer made the original payment to the COMPANY

• In the case of credit card payment, the COMPANY is obliged to inform the issuing bank of the cancellation of the transaction. The bank will process the transaction according to its contract with the customer and the COMPANY shall have no further responsibility. After making such notification the COMPANY has no responsibility for the time and manner of execution of the refund, which is governed by the abovementioned contract. In the case of cash payment, if the customer chose the “collect from store” option, he can be refunded at any branch of the COMPANY’s network. In the case of a bank transfer payment, a bank transfer will be made from the COMPANY account to the customer account.

• Shipping costs for return of the products to the COMPANY and for the return to the CUSTOMER of the replacement product shall be borne by the COMPANY.

• In the event that products are returned damaged or incomplete, the Online Shop has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and unilaterally and unconditionally made in total or partial offset of the claim against the customer.

Return of non-defective products – Customer’s Right of Withdrawal

The CUSTOMER has the right to withdraw from the purchase contract within 14 calendar days of delivery (in the case of products) or, if there are multiple products in the same order, from delivery of the last product while there is an obligation to deliver products at regular intervals from the delivery of the first. Withdrawal is subject to the following conditions:

• Withdrawal is justifiable and without any charge, and if the item has already been delivered, the customer must return the product exactly in the condition received, with all its parts and accompanying forms and its packaging in excellent condition. Return of the item is accepted only if the purchaser has first paid any amount already paid by the company for the shipment of the item to him and for shipping costs for the return of the item.

• The withdrawal statement must be made in writing or electronically and the COMPANY is obliged to acknowledge receipt promptly.

• Following the withdrawal notice, the COMPANY is obliged to refund the price paid within 14 days of receipt of the products.

• Return shipping costs are not refunded if the customer had chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY.

• Monies will be returned to the customer by the same means as their original collection. In the case of credit card payment, the COMPANY is obliged to inform the issuing bank of the cancellation of the transaction. The bank will process the transaction according to its contract with the customer and the COMPANY shall have no further responsibility. After making such notification the COMPANY has no responsibility for the time and manner of execution of the refund, which is governed by the abovementioned contract. In the case of cash payment, if the customer chose the “collect from store” option, he will be refunded at the branch used for collection. In the case of a bank transfer payment, a bank transfer will be made from the COMPANY account to the customer account.

•  The customer is responsible for compensating the company if he has made any use of the product other than that necessary to ascertain the nature, characteristics and operation of the goods in the period up to the date of the declaration of withdrawal. The nature, characteristics and operation of the goods should be ascertained on the basis of the information provided on the outer packaging of each product as well as the additional information provided by the company and without opening the packaging of the goods and operating the product. The company is willing to respond to any query from the customer about the nature and operation of the products by providing additional information in electronic or other ways. Opening the packaging or operating the products causes their value to be automatically reduced as the product is then deemed to be second-hand and the customer must compensate the company for the reduction in the value of the product. The reduction in value resulting from opening of the packaging and, consequently, from the product’s designation as a second-hand item is determined on a case-by-case basis by the company and is usually in the order of 20% -30%. The COMPANY is also entitled to agree its compensation with the customer by mutual offsetting.

• In the event that products are returned damaged or incomplete, the Online Shop has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and unilaterally and unconditionally made in total or partial offset of the claim against the customer.

Exceptions to withdrawal

It is not possible to withdraw from

•  the supply of goods manufactured in accordance with consumer specifications or clearly personalised

Safe Products – Warranty Terms

The products available from the COMPANY are durable products bearing all necessary authentication. The products are accompanied by written cleaning instructions, in Greek.

 

The warranty form always includes the name and address of the guarantor, the product to which the warranty relates, its exact content, its duration, its local area of validity, and the rights conferred by applicable laws.

 

The duration of the warranty of the device will be as stated by the manufacturer from the date of purchase and allows defects to be rectified free of charge, provided the following conditions are met:

• The dealer’s guarantee and proof of purchase of the device are produced

• The fixed components of the device have not been tampered with (SerialNo.)

• The fault is not excluded in the manufacturer’s written guarantee for the device.

 

For further information, we are available either by phone on +302465021481 or via e-mail at info@bacci.gr.

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